Advice for homeowners

Harry

Meet your
FENSA Advisor

This is Harry.

You might recognise him from our TV ad.

Harry works for a FENSA Approved installation company. He's on a mission to help professionalise installers and protect homeowners across the UK, so he started this advice column.

Harry's advice

What to check before appointing an installer

Before you appoint an installer to replace your windows and doors, ask them: “Will I get a FENSA certificate when the job’s done?” Why? Because their answer to that one, simple question will tell you immediately whether they are right for you.

Why you should always ask for a FENSA certificate

A FENSA certificate isn’t just a nice-to-have, it’s a need-to-have. Because the certification means you’re working with a professional company that will meet two legal requirements and provide you with an important level of protection. Most people haven’t the time, knowledge or inclination to check these three things themselves. So, what are they?

Why you should always use a FENSA Approved Installer

There are many installation companies out there who are able to fit replacement windows and doors. But how do you know which one to choose to install windows or doors in your home?

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What to check before appointing an installer

Check that you use a FENSA Approved Installer but also check the following:

  • Ask family and friends who have used installers about their satisfaction and whether they got a FENSA certificate.
  • Check the installer's references by talking to their previous customers.
  • Get at least three quotes and check you are being quoted like for like.
  • Cheapest is not always best and good contractors are always in demand.
  • Get quotes, timeframes and the fact that you will get a FENSA certificate all in writing. A proper written contract with an agreed completion date will help prevent confusion later on
  • Check the warranty on the installer's work and ensure they have enough insurance to cover their warranty. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty.
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