If you have a problem with your window or door installation, your first call should always be to the installation company who did the work. Explain the reason for your call and aim to resolve the matter at the time.
FENSA may be able to assist you with your complaint if you have tried unsuccessfully to resolve the matter with your FENSA Approved Installer and;
FENSA are unable to help you with your complaint if;
As with any dispute we would recommend you first try to resolve the issue with your installer. If this is not possible however, we would suggest you refer to the Citizens Advice website or take the matter to Trading Standards for further assistance.
Alternatively, your installer has opted in to an Alternative Dispute Resolution service (eg TGAS) who you can contact directly.
If your complaint relates to a FENSA Approved Installer and your believe your installation does not comply with building regulations then you will need to answer the questions below and complete the form. To help progress your complaint we will require the following;
This will be submitted to a member of the FENSA team who will be in touch within 5 working days of receipt.
TGAS offers a simple way to resolve a dispute with an installer over the supply and/or installation of conservatories, windows, doors, roofline or other related glazing or home improvement products.
Citizen Advice is an independent organisation providing free and confidential advice. You contact them by phone to speak to a trainer adviser or through an online form.