Your local FENSA Assessor will meet you on site at your previously agreed, date, time and location. You need to ensure your competent Installer and Surveyor are on site at the time of the assessment.
The following are the installations we can and can’t assess you on
Acceptable sites |
Not Acceptable sites** |
Replacement of windows &/or Doors in a domestic dwelling (Preferred) |
Repair work (replacement units, sliding sash repair etc) |
Porch Window Replacement |
Large Commercial (hospital, schools, industrial, office blocks) |
Garage Pedestrian doors |
Flats/Apartments in buildings over 18m (approx. 6 floors) |
Replacement windows &/or doors in Conservatory |
New Build – new houses, extensions over 1 story |
New Conservatories |
** If you book your assessments for an installation that is “Not Acceptable” you will incur a cost and be required to book another assessment at a later date.
Your local FENSA Assessor will have a professional discussion with you about your business and your competency to self-certify your own work. Your assessor will review your Survey Specification and your other supporting documents.
TIP: the application journey is quicker if all the documents are with you at this assessment.
All vetting and assessment costs are included in your application fee.
If you are not able to meet us on site at the agreed date and time, contact RISA immediately on 0207 939 9300. If you do not advise us prior to our arrival on site a subsequent assessment must be arranged for which you will incur a cost of £140 + VAT.
· printable checklist HERE
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Document |
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Document |
✔ |
Surveyor’s Specification Sheet (mandatory at assessment) |
✔ |
Contract/Consumer Terms & Conditions |
✔ |
Complaints policy |
✔ |
Written confirmation from IBG Provider |
✔ |
Health and Safety Policy – if > 5 employees |
✔ |
Sub Contract/Agreement (if you use Sub-Contractors) |
✔ |
Public Liability Insurance certificate Minimum £2 million |
✔ |
Employer Liability certificate (if applicable) Minimum £10 million |
✔ |
MTC Competency Card or NVQ for Installer and Surveyor |
✔ |
Sent completed Direct Debit Mandate to FENSA |
Here are some resources to help you put together your supporting documents
✔ Sample templates for business documents HERE (You will need to amend them to reflect your business needs)
✔ Public and Employers Liability Insurances – Get a free, no-obligation quote from FENSA Business Insurance Services (FBIS) HERE call 01905 892381
Insurance Backed Guarantee Provider must be one from our Approved list HERE
If you told us during our initial conversation that you don’t currently have a MTC (Minimum Technical Competency) Card or NVQ in fenestration, we will start you on the path to achieving this during our application journey.
FENSA assesses MTC using Route 3 of the Mandatory Technical Competency framework set by the Ministry of Housing, Communities and Local Government (MHCLG)
An MTC competency assessment consists of two (2) parts
This is a multiple-choice assessment done in your own time and requires a 75% pass mark. Select the relevant online competency assessment below and use the Access code given to you by FENSA. Without a code, you will not be able to access the assessment. You have 4 attempts to pass so no need to panic. Pick a nice quiet area with minimal distractions and take your time.
Links to the Online Knowledge assessment for MTC Competency
✔ Installer Only Online Knowledge Assessment click HERE
✔ Surveyor Only Online Knowledge Assessment click HERE
✔ Installer & Surveyor Online Knowledge Assessment click HERE
More information about the Online Knowledge Assessment click HERE
Please note, the person doing this assessment will need to have their National Insurance Number with them when they start their online assessment.
To help you know what to expect on the assessment sample questions can be found HERE
This is done at the same time as your FENSA Application Assessment and can be booked once we receive a pass mark from your online assessment. For this assessment, our assessor will need to witness your competent person remove and replace a window or door.
Both part 1 and part 2 forms part of your FENSA Skills Card requirements which will be the individual’s competency card to keep.
Good Luck! We look forward to welcoming you to the FENSA Community
Get a quote today from your local FENSA Approved Installers and relax knowing you'll get a FENSA certificate when the job's done.