FENSA Approved Installers are quoting remotely to keep you safe

Whilst we are currently in lockdown, many people across the country are taking the decision to make home improvements and in particular, replace their windows and doors. Under lockdown rules tradespeople are still permitted to enter people’s homes in England and Wales and to continue installing your new windows and doors. 

How can I get a quote from a FENSA Approved Installer?

You can find a FENSA Approved Installer and request a quote directly right here on the FENSA website. If you can’t find a company’s details on our website, they’re not FENSA Approved.

Whilst the installer will not be able to enter your home for the quote itself, the vast majority of the information required to provide you with a quote can be gathered either from outside your home or by requesting photos and measurements from yourself. As soon as they have the necessary information they will provide you with a quote for you to consider.

Are any companies giving quotes remotely?

Yes, virtually all FENSA Approved Installers are now giving quotes remotely. You do not need to have the installer enter your home to provide you with a quote.

Since the first lockdown in March of last year, installation companies have been using remote technology and video calls to understand at a distance what improvements you would like to make to your home. It’s less intrusive and keeps everyone safe in the process.

A FENSA Approved Installer will talk through all manner of options with you and provide expert advice and reassurance on the materials and styles that will work best for your home. If you can, we’d suggest using Zoom as it allows screen sharing and document sharing which help assist with a more thorough exchange of information. 

Are companies still allowed to visit my property to carry out a survey?

Yes, surveys can still continue but only in a COVID-compliant manner. Because quotes are now being provided remotely please be aware that when the work is being done the installers may become aware of something that they couldn’t pick up remotely (e.g. asbestos that needs removing).

Where this is the case, the installers will flag it to you as quickly as possible but it may result in a change to the original quote.

Can my FENSA window installation continue during the current lockdown?

Yes, under current lockdown conditions in England and Wales this is permitted. All installations must strictly adhere to COVID working safety protocols and you should ask your FENSA Approved Installer how these will be carried out prior to your installation.

You can also download our homeowner guide on how to have your windows and doors installed safely at this current time. This will help you to work with your installer to keep everyone safe.

Read our guide "Having windows and doors installed during the COVID-19 outbreak"

When could I have my windows and doors replaced?

The process of receiving a quote and confirming the work with your FENSA Approved Installer hasn’t changed. Once you have agreed the contract your installer will confirm the lead times for your windows and doors to arrive and book in an agreed time for the installation to take place.

Please note that due to current demand some installers are seeing increased waiting times for certain windows and products.

Are companies allowed to continue selling during lockdown?

Yes companies are currently permitted to continue selling during the third national lockdown in England and Wales, however all selling must take place remotely. Door canvassing and selling in people’s homes is not permitted and we do not recommend accepting a face to face meeting. Read the full advice provided on this matter by the Glass & Glazing Federation.

So why wait, get a remote quote from a FENSA Approved Installer today and see the improvements they could make to your home.