Advice for homeowners

Harry

FENSA Approved Installers are quoting remotely in lockdown to keep you safe

Whilst we are currently in lockdown, many people across the country are taking the decision to make home improvements and in particular, replace their windows and doors. Under lockdown rules tradespeople are still permitted to enter people’s homes in England and Wales and to continue installing your new windows and doors. 

 

How can I get a quote from a FENSA Approved Installer?

You can find a FENSA Approved Installer and request a quote directly right here on the FENSA website. If you can’t find a company’s details on our website, they’re not FENSA Approved.

 

Whilst the installer will not be able to enter your home for the quote itself, the vast majority of the information required to provide you with a quote can be gathered either from outside your home or by requesting photos and measurements from yourself. As soon as they have the necessary information they will provide you with a quote for you to consider.

 

Please note that surveys can still continue in a COVID-compliant manner. Because quotes are now being provided remotely please be aware that when the work is being done the installers may become aware of something that they couldn’t pick up remotely (e.g. asbestos that needs removing). Where this is the case, the installers will flag it to you as quickly as possible but it may result in a change to the original quote.

 

Are any companies giving quotes remotely?

Yes, virtually all FENSA Approved Installers are now giving quotes remotely. You do not need to have the installer enter your home to provide you with a quote.

 

Since the first lockdown in March of last year, installation companies have been using remote technology and video calls to understand at a distance what improvements you would like to make to your home. It’s less intrusive and keeps everyone safe in the process.

 

A FENSA Approved Installer will talk through all manner of options with you and provide expert advice and reassurance on the materials and styles that will work best for your home. If you can, we’d suggest using Zoom as it allows screen sharing and document sharing which help assist with a more thorough exchange of information. 

 

Can my FENSA window installation continue during the current lockdown?

Yes, under current lockdown conditions in England and Wales this is permitted. All installations must strictly adhere to COVID working safety protocols and you should ask your FENSA Approved Installer how these will be carried out prior to your installation.

 

You can also download our homeowner guide on how to have your windows and doors installed safely at this current time. This will help you to work with your installer to keep everyone safe.

 

FENSA guide to safe window door installations during covid-19

Read our guide "Having windows and doors installed during the COVID-19 outbreak"

 

When could I have my windows and doors replaced?

The process of receiving a quote and confirming the work with your FENSA Approved Installer hasn’t changed. Once you have agreed the contract your installer will confirm the lead times for your windows and doors to arrive and book in an agreed time for the installation to take place.

 

Please note that due to current demand some installers are seeing increased waiting times for certain windows and products.

 

Are companies allowed to continue selling during lockdown?

Yes companies are currently permitted to continue selling during the third national lockdown in England and Wales, however all selling must take place remotely. Door canvassing and selling in people’s homes is not permitted and we do not recommend accepting a face to face meeting. Read the full advice provided on this matter by the Glass & Glazing Federation.

 

So why wait, get a remote quote from a FENSA Approved Installer today and see the improvements they could make to your home.

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Get a quote today from your local FENSA Approved Installers and relax knowing you'll get a FENSA certificate when the job's done. Proof of compliance with Building Regulations and essential when selling your property.

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What to check before appointing an installer

Check that you use a FENSA Approved Installer but also check the following:

  • Ask family and friends who have used installers about their satisfaction and whether they got a FENSA certificate.
  • Check the installer's references by talking to their previous customers.
  • Get at least three quotes and check you are being quoted like for like.
  • Cheapest is not always best and good contractors are always in demand.
  • Get quotes, timeframes and the fact that you will get a FENSA certificate all in writing. A proper written contract with an agreed completion date will help prevent confusion later on
  • Check the warranty on the installer's work and ensure they have enough insurance to cover their warranty. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty.
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