Advice for homeowners


Meet your
FENSA Advisor

This is Harry.

You might recognise him from our TV ad.

Harry works for a FENSA Approved installation company. He's on a mission to help professionalise installers and protect homeowners across the UK, so he started this advice column.

You've got your windows in...

So your FENSA fitters have come round, done a grand job and youre really quite happy. So now what else could be useful to remember?


Well lets remember windows look best when they are clean. Sounds obvious but many of us get our lovely windows put in, and then for some reason we dont keep them as clean as we could, and they dont look quite as impressive as they should&I am of course speaking from experience here, as our back doors to the garden look a million times better once the muddy dog foot prints have been removed&We crack out the window cleaner, and after some hard work and lots of elbow grease, its like having our doors replaced, as they look like new again.


Window cleaners are great if you can afford them. They come round on a regular basis and do a fantastic job. Its also worth remembering that many of them are highly competitive with their pricing too, they are good value for money&.Just think how many times you have had your windows cleaned and you walk into the room and you notice it immediately. A clean window can have a big impact.


One key thing to remember about cleaning your windows is, if they are skylights; dont climb on your tiles just to clean them. Get the step ladders out and do them from the inside, dont even let the window cleaner have a go at them, unless he can get at them without climbing on your tiles. You dont want broken tiles that need replacing, even


Another thing to think about is general maintenance of your windows and fittings. With a FENSA fitter you get the option of a 5-10 year insurance backed guarantee on every installation. That means even if the installation company  ceases to trade, the policys underwriters will consider claims under the terms of the original guarantee for the remaining period of the guarantee. For example, if a tradesman provides you with a 10 year Insurance Backed Guarantee and then, for whatever reason, ceases to trade after 5 years, you could still submit a claim within the remaining 5 years should a fault occur on the installation.


Finally, make sure you keep hold of your FENSA certificate, if you find yourself selling your home, you will need this to prove that all work carried out, meets the building regulations and standards. That being said, if you have lost your certificate, you can always reorder.


Oh one other thing, if you have really clean windows, watch out for wildlife, particularly birds, flying into them, it can get a little messy!

Social media

What to check before appointing an installer

Check that you use a FENSA Approved Installer but also check the following:

  • Ask family and friends who have used installers about their satisfaction and whether they got a FENSA certificate.
  • Check the installer's references by talking to their previous customers.
  • Get at least three quotes and check you are being quoted like for like.
  • Cheapest is not always best and good contractors are always in demand.
  • Get quotes, timeframes and the fact that you will get a FENSA certificate all in writing. A proper written contract with an agreed completion date will help prevent confusion later on
  • Check the warranty on the installer's work and ensure they have enough insurance to cover their warranty. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty.
A GGF Group Company