FENSA Installation of the Year

FENSA Approved Installers are automatically entered into the FENSA Installation of the Year competition when they pass a post-assessment

– at no cost and without having to do anything extra


 Why?

FENSA recognises the good work that Approved Installers do. In an ongoing effort to inspire everyday excellence among FENSA installers, we created the FENSA Installation of the Year award to recognise the value of combining technical expertise with exemplary customer care. It’s that simple!

 

How does it work?

Homeowners are being invited to provide customer satisfaction feedback on FENSA’s post-assessments. If the assessment passes for Building Regulations compliance the installation is automatically entered. FENSA Approved Installers do not need to do anything, it does not cost them – and they could win the FENSA Trophy!

 

For an installation to be valid for automatic entry, it must pass the following criteria:

       1. A valid FENSA notifiable installation
       2. Must pass post-assessment (by RISA) the first time
       3. Homeowner interviewed and has answered the customer care questions
       4. Comply with the Terms and Conditions of the competition

 

Homeowners are asked to feedback their customer service experience about their FENSA Approved Installer in the following areas that are rated on a scale of 1 – 5 (1 being poor, 5 being exemplary)

       1. Was the sales process positive
       2. Do the product(s) installed match your expectation
       3. How did the installer treat your home?
       4. Was the work completed to your satisfaction
       5. Would you recommend the company to your friends & family


 

What if you're a winner?

Finalists will be notified during the autumn. They will receive free publicity, an award certificate and use of an exclusive FENSA Installation of the Year” logo for marketing purposes.

The overall winner also takes home the “FENSA Trophy” and receives complimentary accommodation, travel and tickets to London for the awards presentation.

 

Award Terms and Conditions

View

 

Press Releases

FENSA announces FENSA Installation of the Year 2017 Award Finalists. Read

FENSA launches FENSA Installation of the Year Award. Read


 

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