Harry works for a FENSA Approved installation company. He's on a mission to help professionalise installers and protect homeowners across the UK, so he started this advice column.
The issue of cowboy builders is an important one and can never be understated.
Although the majority of tradespeople offer a great, professional service, you need to be aware of a small minority who are unskilled and can act in a criminal manner.
If unwittingly, you become involved with a cowboy builder, you could find yourself left with a very poor job. You could also find yourself out of pocket or even threatened in extreme circumstances. This is why it is prudent to take precautions to ensure you are dealing with a bona fide tradesperson.
Schemes such as FENSA, where registered companies are vetted and regularly inspected, ensure when you use them, you can be confident you will receive a competent, professional job.
FENSA proactively protects consumers from the cowboys not only by withholding the scheme from those unable to pass FENSAs independent assessments; but also by reporting to Local Authorities and Trading Standards companies who erroneously claim FENSA registration, to enable prosecution. A Builder was recently fined for displaying misleading information on his van.
So, let's see how to avoid a cowboy builder.
Here is a useful check list:
Wrong: Most reputable builders will have their accreditations registered on their van. They would want to advertise their credentials. For example, a FENSA fitter will have the FENSA logo on his van with his registration number, which you can use to check he is legitimate.
Wrong: A reputable builder will discuss payment with you and get it down in writing so you know exactly where you stand.
Wrong: It is far better to get a recommendation from friends or family who have been happy with the service they have received from their builder. Or you could ask to speak to their previous customers and take a look at the work they did for them.
Wrong: This could be a sign he will start many jobs around your area then just disappear with your money and the work unfinished. Make sure you have the business address and landline number. Although, if he is a cowboy builder, it will more than likely be impossible to track him down.
So, try to follow these tips and you can help put an end to the cowboy builder. Take a step back and analyse exactly what you want. Do some research, take advice from friends and colleagues. Dont rush in to decisions. If possible, get 2 or 3 quotes from recommended builders. Make an informed decision!
Check that you use a FENSA Approved Installer but also check the following: