Advice for homeowners

Harry

Meet your
FENSA Advisor

This is Harry.

You might recognise him from our TV ad.

Harry works for a FENSA Approved installation company. He's on a mission to help professionalise installers and protect homeowners across the UK, so he started this advice column.

FENSA publishes letter sent to The Times

This summer we decided to respond to an article that was published in The Times. In the article the Department of Energy and Climate Change (DECC) implied that any window installation companies, and other trades involved in the domestic replacement sector, that were not signed up for Green Deal  and PAS2030  were unlikely to provide a quality installation job. Weve asked The Times to consider publishing the following letter from FENSA.

 

Dear Sirs

In a recent article published in The Times on May 2 The Department of Energy and Climate Change (DECC) implied that any window installation companies (and other trades involved in the domestic replacement sector) that were not signed up for Green Deal  and PAS2030  were unlikely to provide a quality installation job.

 

DECCs actual words were: The whole point in making people use approved companies is to ensure customers get the best service, installations are up to standard and we can audit it. This is public money - we have to be certain it is being spent properly and people are not being conned by rogue traders.

 

FENSA, the largest glazing Competent Persons Scheme, on behalf of the installers of replacement windows and doors in domestic properties in England Wales, strongly refutes any such claim. We understand that a number of other trades agree with us.

 

The industry and Government are both well aware, that FENSA has implemented a raft of upgraded processes and standards over the last two years. These have included issues such as enhanced technical competencies for both installation businesses and individual operatives and consumer protection through mandatory Insurance Backed Guarantees.

 

These are all conditions set down by another arm of government  the Department for Communities and Local Government (DCLG).

 

FENSA registered businesses are also subject to a stringent inspection regime and are required to demonstrate the highest ever, technical competencies. All of this, contrary to what DECC claims, will provide consumers with the confidence that they will get a job well done.

 

FENSA is concerned that government departments seemingly are not communicating effectively with each other over a subject that is so important for all Competent Person Schemes in the building sector and which also has such a significant impact on the quality of work delivered for homeowners throughout the country.

 

FENSA in no way wants to denigrate the Green Deal initiative  it is a strong supporter of it and is in fact a Green Deal Certification body. However, claiming that only Green Deal approved installers can be trusted to deliver the goods is damaging to the many bona fide quality tradesmen who are carrying out home improvements to a high standard across the UK.

 

Yours Sincerely,

 

FENSA Managing Director

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What to check before appointing an installer

Check that you use a FENSA Approved Installer but also check the following:

  • Ask family and friends who have used installers about their satisfaction and whether they got a FENSA certificate.
  • Check the installer's references by talking to their previous customers.
  • Get at least three quotes and check you are being quoted like for like.
  • Cheapest is not always best and good contractors are always in demand.
  • Get quotes, timeframes and the fact that you will get a FENSA certificate all in writing. A proper written contract with an agreed completion date will help prevent confusion later on
  • Check the warranty on the installer's work and ensure they have enough insurance to cover their warranty. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty.
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