GGF Vacancy: Head of Membership and Customer Relations



GGF is currently looking for a Head of Membership and Customer Relations, reporting to the Managing Director.  This is a new and exciting role established to take a strategic lead on developing member services, recruitment and retention for all GGF Group companies. Other key responsibilities include, but are not limited to:


  • Devise and implement short and medium-term membership and customer plans that help deliver the group’s strategy.  
  • Champion the needs of members and customers, account management and member committees across all Group companies.
  • Be the face of group membership, representing the group at high profile events and forums as well as industry press and social media platforms.
  • Develop and implement systems to track, assess and report on membership and customer satisfaction and needs and make recommendations on improvements.
  • Work closely with sales and marketing team to plan and develop marketing, events and PR activities to support membership and commercial objectives.
  • Effectively collaborate with stakeholders.


The successful applicant will be joining the long-established trade association for the glass industry and also benefit from:


  • Competitive salary
  • 25 days holiday (plus bank holidays)
  • Flexible work location including remote working


For a full job description and person specification, contact 

Apply with CV and cover letter to

Application deadline: 31 January 2022.

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