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Hire a FENSA double glazing Installer - added protection from 'cowboys'

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Benefits of using a FENSA registered company

FENSA is the industry standard for replacement window and door installers self-certifying compliance with the building regulations.

Here is why you should look for the FENSA logo when having replacement windows and doors fitted in your property:

Save time and costs:

  • You do not have to register your window or door installation with the local authority yourself. Not only is the FENSA approach much faster and easier – it will also save you hundreds of pounds!
  • Compliance with the Building Regulations without the added cost and time of arranging assessment by Building Control
  • If you own properties across different local authorities – for consistency of quality and price, you are able to use the same FENSA installer for all installations, as they can work in all Local Authority jurisdictions

Confidence in FENSA installers:

  • FENSA is the brand trusted by all local authorities, industry and government.
  • An independent report commissioned by the Government found FENSA to be the most successful of all competent person schemes to date in the UK, across all industries. Click here
  • Vetting: All FENSA registered companies are continually re-assessed by an independent inspection body to ensure consistency of Building Regulations adherence and service.
  • Nearly 9000 companies nationwide have joined FENSA which include glazing companies, builders, national and smaller home improvements companies, local authorities, housing associations, property developers. If all these companies trust and use FENSA, consumers can too. If all these companies trust FENSA, homeowners can too.
  • FENSA does not demand any specific brand of insurance from its installers – homeowners and installers have freedom of choice over insurance providers whose policies are underwritten by ‘different’ insurance companies (FENSA is not insurance-led)
  • FENSA proactively protects consumers from the cowboys – not only by withholding the scheme from those unable to pass FENSA’s independent assessments; but also by reporting to Local Authorities and Trading Standards companies who erroneously claim FENSA registration, to enable prosecution.
  • Customers are able to provide a rating score for installers on the feedback form.

Insurance for "notifiable work" which fall under FENSA's remit

For all replacement window and door installations that are notifiable to FENSA click here to find out which types of installations fall under FENSA's remit), FENSA Registered Businesses are required to have in place for their customers the categories of insurance stated below. It is a government requirement that companies must have certain insurance policies in place where applicable.

Deposit Protection: If FENSA Registered Businesses take deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.

Guarantee or Warranty: FENSA Registered Businesses must give a guarantee or warranty covering the cost of completing rectification work in respect of defects for a period of ten years.

Deposit Protection can be provided by a range of insurance providers. FENSA provides an 'approved' list of already vetted insurers that FENSA Registered Businesses must use.

FENSA Building Regulations Certificate:

  • This will be sent by FENSA directly to you to demonstrate compliance, important in the event you need to sell your house.
  • If you have lost your FENSA certificate, it is quick and simple to re-order online by clicking here

How are FENSA Registered Businesses vetted and inspected?

FENSA Registered Businesses are vetted at the start of their registration which includes checking the following:

  • Pre-approval inspection
  • Part of the pre-approval checks includes checking the company’s surveyor and installer competencies
  • Financial checks
  • Employer's Liability for at least £10M
  • Public Liability for at least £2M
  • Consumer Contract Documents with Terms & Conditions
  • Any guarantees and warranties must be clearly written

To ensure Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected.

Click here for FAQs on using a FENSA Registered Business.